Refund & Exchange Policy

At Ash Stop LLC, we take pride in delivering high-quality pet care products crafted with safety and reliability in mind. Every order is carefully inspected before dispatch. However, if an issue arises, please review our policy below.

Eligibility

• Refund or exchange requests must be made within 15 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• Proof of purchase is required for all claims.

Exclusions

• Opened consumable products (like supplements, shampoos, or flea treatments) are non-refundable for safety reasons.

• Items damaged due to misuse, improper storage, or natural wear are not eligible.

Defective or Incorrect Items

• If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos.

• After verification, a replacement or partial refund will be arranged as appropriate.

Return Process

• Approved returns must be shipped using a trackable courier service.

• Once inspected, refunds (if approved) are issued within 7–10 business days to the original payment method.

Our Commitment
We strive to handle every case fairly and professionally, ensuring your pet receives safe, high-quality products and that your experience with Ash Stop LLC is smooth and reliable.