Privacy Policy

Effective Date: December 24, 2025

At Ash Stop LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our pet care products. By using our services, you consent to the practices described below.

1. Information We Collect

When you interact with Ash Stop LLC, we may collect the following types of information:

a) Personal Information:

  • Name, shipping and billing addresses, phone number, and email address

  • Payment information (processed securely via our payment providers)

  • Account login credentials if you create an account

b) Non-Personal Information:

  • Browser type, device type, IP address, and operating system

  • Pages visited, time spent on the website, and other browsing behavior

  • Cookies and similar technologies for analytics and functionality

c) Customer Communications:

  • Any messages, feedback, or inquiries sent through our website, social media, or customer support channels

2. How We Use Your Information

We use your information for the following purposes:

  1. Order Fulfillment: Process and deliver your purchases efficiently.

  2. Customer Support: Respond to inquiries, complaints, or product-related issues.

  3. Marketing & Promotions: Send promotional offers, newsletters, and updates (with your consent).

  4. Website Improvement: Analyze usage patterns to enhance website functionality and user experience.

  5. Legal Compliance: Maintain records as required by applicable laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers such as payment gateways, logistics partners, and analytics providers, strictly for operational purposes.

  • Legal Requirements: If required by law, regulation, legal process, or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

Ash Stop LLC uses cookies, web beacons, and similar tracking technologies to:

  • Ensure website functionality

  • Analyze website performance and user behavior

  • Deliver personalized content and marketing

You can manage or disable cookies through your browser settings, but some features of our website may not function properly without them.

5. Data Retention

We retain your personal information only as long as necessary for:

  • Order fulfillment and customer support

  • Legal obligations (such as tax and accounting records)

  • Resolving disputes or enforcing agreements

Once no longer required, personal information is securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for transactions

  • Regular system monitoring and vulnerability assessments

  • Restricted access to personal data within our organization

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access & Correction: Request access to your personal information and correct any inaccuracies.

  • Deletion: Request deletion of your personal information, subject to legal or contractual obligations.

  • Withdrawal of Consent: Opt-out of marketing communications at any time.

  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise your rights, please contact us through the designated channels on our website.

8. Children’s Privacy

Our products and services are not directed to children under 13 years old. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. Ash Stop LLC is not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing personal information.

10. International Users

If you are accessing our website from outside of our home country, please note that your information may be transferred to, stored, and processed in a country where privacy laws may differ. By using our services, you consent to such transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. We will post the updated policy with a new effective date. Continued use of our website or services constitutes acceptance of any changes.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information, you can contact us directly through our website’s contact form or customer support channels.